Effective date: 6 September 2026 Last updated: 6 September 2026
This policy explains our position on refunds and returns for the School of Ecommerce program, operated by TK Store LTD (“SOE”, “we”, “us”, “our”).
Nature of the Product
The School of Ecommerce is a digital educational program. Once you enrol, you receive immediate access to digital content, bonuses, and community resources. Because these are digital products that cannot be “returned” once accessed, and because of the immediate value delivered, the following terms apply.
All Sales Are Final
All enrolments are final and non-refundable. By enrolling, you acknowledge that you are purchasing digital content and services with immediate access, and you waive any right to a refund.
Please make sure the Program is right for you before you pay — review the Program details and FAQs, and reach out with any questions before enrolling.
Situations Not Eligible for Refunds
For the avoidance of doubt, refunds are not available where:
- You changed your mind after enrolling or accessing the content;
- You did not watch, complete, or apply the material;
- You breached these Terms or the Terms and Conditions (e.g. shared or redistributed content);
- You failed to achieve a particular sales or income result (results are not guaranteed).
Duplicate or Erroneous Payments
The only exception to the above is a genuine billing error. If you were charged more than once in error, or made a duplicate payment, contact us at support@soe.com.ng with proof and we will verify and refund the erroneous amount. Approved corrections are processed to the original payment method (or by bank transfer where necessary) within 7–14 business days. Any third-party transaction fees are non-refundable.
Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to revoke your access to the Program and pursue recovery of any amounts owed.
Contact Us
Email: support@soe.com.ng